Legal
Refund Policy
Last updated: September 19, 2026
1. Current preview status
The aluo.app pricing page currently displays plan information only. No payment, subscription, or one-time purchase is collected on this website, so no refund is required for website-initiated purchases at this stage.
2. Future paid purchases
When checkout launches, refund eligibility, trial length, renewal timing, and payment-processor details will be shown before purchase. This page will be updated to include the final policy.
3. Technical issues
If a purchased product does not complete a supported export due to a product defect, contact support@aluo.app with the platform, destination format, error message, and relevant screenshots. We may ask for diagnostic details before resolving the issue.
4. Cancellations
Cancellation details for future recurring plans will be available through the account or billing-management experience once subscriptions are enabled. Canceling a recurring plan does not automatically create a retroactive charge reversal unless required by law or stated in the final terms.
5. Contact
Refund and billing questions can be sent to support@aluo.app.